Advancements in our service framework and a strong balance sheet were the focus of the 2025 Annual Report to Policyholders released at this year’s Annual Meeting.
Premium results fared well, with 2025 direct net written premium of $149,442 representing a 2% change over the prior year. Other meaningful measures of success included new business writings of $23 million and continued strong retention. The company reported a combined ratio of 100.7% and an operating ratio of 79.6%.
A new policy and claim management system, the foundation of an enhanced service platform, was launched mid-year. The company recognized the concerted effort from team members, who continue to steer updates and enhancements.
A.I.M. Mutual also marked its fifth year as a regional New England carrier, bringing its partnership approach to workers’ compensation and expertise to more than 21,000 policyholders. View the 2025 Annual Report.