Injured Workers
You may have questions after a workplace injury, and you shouldn’t have to navigate through them on your own.
If you were hurt at work, we're here to help you understand what happens next, who may contact you, and how we support your recovery and safe return to work.
Clear Guidance During a Stressful Time
A workplace injury can raise many questions. You may be wondering who will contact you, what benefits may apply, how medical care works, or when you may be able to return to work.
A.I.M. Mutual helps make the process easier to understand. Your assigned adjuster will help explain next steps, answer questions, and coordinate with others involved in your claim.
What to Do After Being Injured on the Job
Report the Injury to Your Employer
Tell your employer about your injury as soon as possible. Share how and where the injury happened, whether you received medical treatment, and, if so, whether a doctor gave you work restrictions.
Communicate with Your Assigned Adjuster
Every claim is assigned to an adjuster. Your adjuster helps manage your claim, explains the next steps, and keeps the process moving.
In most cases, your adjuster will contact you by phone within 48 hours of the claim being reported. If you have questions, contact A.I.M. Mutual and ask to speak with your adjuster.
Phone: 781-221-1600
Toll-Free: 800-876-2765
Focus on Recovery
Focus on your recovery by attending medical appointments, following your treatment plan, and staying in touch with your adjuster and employer.
If you have concerns about your recovery, talk with your adjuster. In some cases, a Case Management Nurse may be assigned to help facilitate care.
Understanding Your Benefits
Workers’ compensation benefits are designed to help employees who have a work-related injury or illness. Your specific benefits may vary based on your claim and your state.
Medical Benefits
Medical benefits may help cover the cost of reasonable and necessary treatment for your work-related injury or illness.
Wage Replacement
If your claim is accepted and your injury keeps you from working, you may be eligible for wage replacement benefits.
Return‑to‑Work Guidance
When you’re medically ready, A.I.M. Mutual may work with you, your employer, and your medical providers to assist with a safe return to work.
Important Note:
This is general information. Your specific benefits may vary. Contact your claim adjuster for details about your claim.
People Who May Help with Your Claim
Claim Adjuster
Your adjuster is your main contact. They help explain the process, answer questions, and coordinate next steps.
Case Management Nurse
A Case Management Nurse may be assigned when additional medical coordination is helpful or if you have questions.
Return-to-Work Coordinator
Return-to-work support takes your medical restrictions into account and coordinates employer communication and work options when returning to work is appropriate.
Frequently Asked Questions
My physician prescribed medication for my work injury. How do I get it filled?
A.I.M. Mutual partners with myMatrixx to help ensure prescriptions related to your work injury are filled safely, quickly, and at no cost to you.
Prescriptions may be filled at major retail pharmacies that participate in the myMatrixx network. Within one to two weeks of your injury, you will receive a Prescription ID Card from myMatrixx by mail.
Present this card to the pharmacist when you pick up your prescription. If you have not received your Prescription ID Card at the time of your first fill, contact your adjuster. They can email you a Temporary Prescription Card to use right away.
What happens to my pay if I can’t work because of my injury?
If your claim is accepted as work-related, you may be eligible for wage replacement benefits to help offset a portion of your lost income.
To qualify, your treating physician must provide medical documentation stating that you are unable to work or have work restrictions your employer cannot fully accommodate.
Wage replacement benefits typically pay a percentage of your gross average weekly wages before the injury. These benefits generally begin after a state-mandated waiting period and are usually paid weekly or biweekly.
Because workers’ compensation laws vary by state, your claims adjuster can help explain which benefits may be available and when payments may begin.
Are workers’ compensation payments taxable?
Workers’ compensation wage replacement benefits are not subject to federal or state income tax.
You do not need to report these payments as income on your tax return.
Because workers’ compensation benefits are intended to replace lost wages on a tax-free basis, you will not receive a W-2 or 1099 for these payments.
I received a medical bill for treatment related to my workers’ compensation claim. Why am I being billed?
In some cases, your medical provider may not have the correct workers’ compensation insurance information and may bill you or your private health insurance directly.
If this happens, contact the phone number listed on your billing statement and explain that the services should be billed to workers’ compensation. Be ready to provide your claim number, date of injury, and the name of the insurance carrier: A.I.M. Mutual Insurance Companies.
You may also need to provide the billing address:
A.I.M. Mutual Insurance Cos.
c/o CorVel
P.O. Box 4210
Portland, OR 97208
Still Need Help? Talk to Our Team.
Questions are normal after a workplace injury. Contact A.I.M. Mutual, and we’ll help connect you with the right person.